Terms and conditions

Terms and conditions

SHORT TOURS UP TO ONE DAY:

Booking and payment

When booking, you will be charged 100% of the price for the tour. Your booking is complete after paying your invoice.

Cancellation

Because we are a small family business, and we only work with small groups, cancellation can really hurt our business. We ask you to cancel your tour as soon as possible if there there is a reason for you not to conduct the tour.

– Up to 30 days before scheduled tour, 75% of full payment will be refunded.

– Between 30 days and 14 days before the scheduled tour, 50% of full payment will be refunded.

-Between 14 days and 7 days before the scheduled tour, 25% of full payment will be refunded.

– Cancellations within 7 days of the scheduled tour will be charged 100% of the booking’s total amount.

-If we are forced to cancel the scheduled tour for any reason, you will get back 100% of full payment. We preserve the right to refuse a guest if he or she is under the influence of alcohol or drugs during the scheduled tour. No refund is made in this case.

It is your own responsibility to ensure you have a travel, medical and cancellation insurance. Please check with your insurance company!
All cancellations must be made via email.

Changing your booking

We will do our best to help you, if you want to change your booking to another date. Having said this, we can’t guarantee that we have place, as we are a small company with limited resources. Changes in bookings can only be made within the same calendar year as your booking is valid.

TOURS LONGER THEN ONE DAY:

Booking and payment of tours longer than one day:

To secure your place on the tour you want to join, a 25% deposit is required. Balance of payment is due 30 days prior to the start of your tour. We’ll send you a booking form and an invoice after you’ve contacted us.

Cancellation and reimbursement of tours longer then one day:

We do not reimburse your deposit in case you decide to cancel the tour.

However, if there is any medical reason or other unforeseen reasons which make it impossible for you to join the tour, we do reimburse the money you paid us. In this case we will require a medical certificate from a qualified physician for full reimbursement. Full reimbursement will only be given to the person to which the certificate relates.

If we must cancel the scheduled tour for any reason, you will get back the total amount you’d paid us including the deposit.